FAQs

FAQs2019-07-24T19:00:40+00:00

We are excited to work with you on your pin projects but please take a moment to read these frequently asked questions before we get started. If your questions are not answered below please fill in the contact form or check in the bottom corner of the screen to see if we are online and available to chat.

What is the minimum order?2019-08-01T16:33:16+00:00

The minimum order required for all our pin styles and metal products is 50 pins, alhtough it is far more economical to order 100+. The minimum for patches is also 50 pieces.

After I place my order, when will I receive my pins?2019-10-29T23:09:55+00:00

Our delivery times range between three and four weeks after receipt of an order and confirmation of artwork. However, some delivery times may vary depending upon the time of year, production methods used, or uniqueness of your design.

Do you offer design services?2019-08-01T16:32:28+00:00

Yes, indeed we do! Please allow up to a week for designs to be completed and approved by all parties. We will keep checking in with you to make sure you are completely happy with the design. A non-refundable flat rate design fee of £35 will be payable before design work commences. We will send you a proof after receipt of your order and will not produce your pins until we get your approval of the artwork.

Whilst we love helping with your creations, coming to us with artwork or logos all ready to go considerably reduces the time it will take to get your custom pins. Very simple touch ups on your own artwork to make it “pin ready” will be done for free.

How should I supply my own artwork to you?2019-08-01T16:31:37+00:00

Most preferred format is Adobe Illustrator vector artwork. We also accept .jpg, .pdf, .png, .psd or files (please enlarge artwork). If you require design services you can even send over photos of pen/pencil drawings for us to get an idea what you’re after. We will always send you a proof after receipt of your order and will not produce your pins until we get your approval of the artwork.

What are your payment terms?2019-08-01T16:30:32+00:00

Payment is required in advance. Orders will only go into production once the payment is cleared. Bank transfer is preferred but PayPal or Transferwise payments may be considered. In Liverpool area cash and also Colu payments are also available.

Can I have a VAT receipt?2019-08-01T16:33:40+00:00

As we are a small independent retailer, we do not offer this at this time.

How much is shipping?2019-08-01T16:26:42+00:00

If you are in the Merseyside area we will likely arrange to meet you and hand over the goods in person. We love to meet my clients and learn more about their ventures. We are based in Northern Lights in the Baltic Triangle so we can meet people here or dander into the city centre of Liverpool if that’s easier for you. For those outside the area shipping is generally a flat rate of £10 for next day special delivery tracked and insured. Large quantities (heavier parcels) and international orders might by a little more. We will agree this before the order is confrimed though.

Is there a discount for re-orders?2019-08-01T16:26:07+00:00

Yes, if your mould is staying the same there will be a discount for a pin reorder which will be discussed case by case. You can change the colour combination too, at no extra charge.

What are your copyright and design policies?2019-08-01T16:25:18+00:00

Copyright

When placing an order with Pin Head the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner or have permission to reproduce artwork files. Pin Head reserves the right to refuse to produce designs that are considered to be direct copies of someone else’s work

Design

Unique designs created by Pin Head for commission work – Pin Head owns the rights to any original artwork produced. This is to be exclusively used for the merchandise paid for in the original agreement. Please request permission to reproduce these designs for other merch needs or as a brand logo. In some cases it may be possible to purchase the rights to the design work.

PIN HEAD UK

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